Reference

Legal details for your ssmp3 account

ssmp3 Legal sets out how account access, wallet checks, personal data and policy requests work for you in Indonesia.

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ssmp3 Legal details for your ssmp3 account
CONTACT ROUTES

Get help with Legal requests

A clear contact route matters when a Legal question concerns your identity, wallet status or account access. Start from the support contact shown after you sign in, and include the account phone number, the affected transaction reference and a short description of your request. We use those details to locate the correct record without asking you to send a password or wallet PIN. If you are in Surabaya, Bandung or elsewhere in Indonesia, the same account support path applies, subject to local law.

Team online

Account access

If your phone verification does not complete, contact support from the account path and provide the number used during registration. We can explain which account detail needs attention, but we will not ask for your password, wallet PIN or one-time security code.

Wallet status

For a DANA, OVO, GoPay or QRIS question, attach the payment reference and note the time shown in your receipt. Our team can compare the account record with the cashier status and tell you whether more verification is required.

Policy requests

Requests to correct, access or remove eligible personal details should come through the signed-in support route. State the exact change you want, and we may ask for an account check before discussing private records or applying a policy update.

DATA AND CONTROL

What our Legal process records

We handle Legal requests through account records rather than informal messages, which helps us connect a privacy question to the right profile.

Account details

We use the name, phone number and other details you submit to create and maintain your account record. Before changing a core detail, we may compare your request with the phone verification already attached to the account so another person cannot redirect access.

Payment records

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference can be retained with the related account event. This lets us trace a receipt, match a wallet status and respond to a Legal request without relying on a screenshot alone.

Security signals

We may record sign-in time, device type, browser details and verification results when checking unusual access. These signals help us distinguish a genuine account request from an attempt to change phone or payment details without the account holder.

Cookie choices

Essential cookies keep a signed-in session and security checks working, while other cookies may support settings or page measurement. You can adjust browser cookie controls, but clearing essential cookies may sign you out or require phone verification again.

Retention periods

We keep account, payment and security records only for the operational, dispute and legal period that applies to them. When a record is no longer needed for those purposes, our handling process allows it to be removed or separated from active account use.

Change requests

To request access, correction or another eligible change, sign in and contact support with the precise record concerned. We may confirm your identity first, then explain the outcome, any limitation and the next step available under the applicable Legal policy.

Answers before you open an account

These Legal answers address the questions we expect you to ask before creating an account from Indonesia. They cover eligibility, personal data, wallet checks, cookies and contact steps, so you can decide whether the account conditions fit your circumstances. If your question concerns a specific record, use the signed-in support path and include the relevant reference rather than posting private details in an open message.

ssmp3 Legal covers account conditions, privacy handling, cookies, security checks, payment records and requests to change eligible personal details. Access depends on local law, and you should use the service only where local law permits. The page also explains how to contact us about a specific account record.

Yes. Eligibility depends on local law, and access is available where local law permits. Your location and account details may affect whether access can continue. If you are unsure, check the rules that apply to you before opening an account, then contact support if you need clarification about our process.

Phone verification connects the account to a contact route that you control and helps us prevent an unauthorised change. We may request it before account access or before changing important details. Never send your password, wallet PIN or one-time security code to support.

Payment references may be linked to your account so we can match a receipt, check wallet status and investigate a disputed transaction. We may also check bank transfer or virtual account details. A payment reference is useful for support, but your wallet PIN is never required.

You can request access to eligible account data or ask us to correct an inaccurate detail through the signed-in support path. Describe the exact record and the change needed. We may verify your identity first, then explain what can be provided or amended under the applicable Legal policy.

Clearing cookies can end your signed-in session and remove saved security or display settings. You may need to sign in and complete phone verification again. Essential cookies support account functions, so changing browser controls can affect access even when your account details remain unchanged.

Sign in, open the account support route and state whether your request concerns access, correction, deletion eligibility, cookies or a payment record. Add the account phone number and transaction reference when relevant. We may ask for an identity check before discussing private information or applying a change.

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